Church Cashbook Maintenance Manual

Check contact inbox and record actions. (Post-implementation: evaluate Akeeba ticket system).

System-generated emails

Church Cashbook generates email in two circumstances:

• Password reset: A reset link is sent to the user's registered email address when they request one. No administrator action is required unless the user reports not receiving the email.
• Error alerts: The error handler sends an alert email when a threshold of errors is exceeded within a short window. These go to the address configured in config.php.

Monitoring the contact inbox

The email address configured for error alerts should be checked regularly. Monthly is sufficient unless a known issue is being investigated. Look for:

• Error alert emails — each alert email summarises the error type, file, and line. A single alert is not necessarily a problem; repeated alerts for the same error are.
• Password reset requests for users who have not initiated them — this may indicate someone attempting to gain access to an account.
• Bounce notifications — if reset emails are not being delivered, investigate the server's mail configuration.

Post-implementation note

Once the system is live with multiple parishes, evaluate whether a structured support channel (such as the Akeeba ticket system or a dedicated support email alias) is preferable to direct contact. This page should be updated to reflect whatever support model is adopted at that point.